Registros encontrados: 2 Total Páginas: 1
1 | Rust, Roland T. Return on quality measuring the final impact of your company´s quest for quality / Roland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham. — Chicago : Irwin, [1994]. — 225 p. ; 24 cm. — | |||
2 | Rust, Ronald T. Return on quality : measuring the financial impact of your company´s quest for quality / Ronald T. Rust, Anthony J. Zahorik, Timothy L. Keiningham. — Chicago : Irwin, [1994]. — 258 p. : gráf. ; 24 cm. — |
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