020 | $a0-87389-296-8 | ||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|
041 | $aInglés | ||||||||||
080 | $a658.012.2 | ||||||||||
100 1 | $aCamp, Robert C. | ||||||||||
245 10 | $aBusiness process benchmarking: finding and implementing best practices $cRobert C. Camp | ||||||||||
260 | $aMilwaukee $bASQC Quality Press $c[1995] | ||||||||||
300 | $a464 p. $c24 | ||||||||||
650 14 | $aBenchmarking | ||||||||||
|