Bogert, Judith B. W.
Managing business communications : an applied process approach / Judith B. W. Bogert, Rebeca B. Worley. — Englewood Cliffs : Prentice Hall, [1988]. — 434 p. ; 23 cm. — ISBN 0-13-548629-7 1. Psicología industrial. I. Worley, Rebeca B.. 658.013