Corporate renaissance the art of reengineering / Kelvin F. Cross, John J. Feather, Richard L. Lynch. — Cambridge (Massachusets) [USA] : Blackwell Business, 1994. — 324 p. ; 23 cm. — ISBN 1-55786-4713 1. Empresas - Estrategia, planificación y política. I. Feather, John. II. Lynch, Richard. 658.011