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| 1 | Cooksey, Clifton Process improvement : a guide for teams / Clifton Cooksey, Richard Beans, Debra Eshelman . — 2nd ed. — Arlington : Coopers & Lybrand, [1993]. — 246 p. ; 28 cm. — | /var/www/oaistore/imgisbn/0/094453306X.jpg |
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