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1 | Armistead, Colin G. Customer service and support : implementing effective strategies / Colin G. Armistead, Graham Clark. — Londres : Pitman, 1992. — 290 p. ; 24 cm. — |
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1 | Armistead, Colin G. Customer service and support : implementing effective strategies / Colin G. Armistead, Graham Clark. — Londres : Pitman, 1992. — 290 p. ; 24 cm. — |