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1 | Donovan, Peter Delighting customers : How to build a customer-driven organization / Peter Donovan, Timothy Samler. — London [etc.] : Chapman & Hall, 1994. — 243 p. ; 24 cm. — | ![]() |
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1 | Donovan, Peter Delighting customers : How to build a customer-driven organization / Peter Donovan, Timothy Samler. — London [etc.] : Chapman & Hall, 1994. — 243 p. ; 24 cm. — | ![]() |