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1 | Guaspari, John The customer connection : quality for the rest of us / John Guaspari . — New York : AMACOM, [1988]. — XV, 223 p. ; 24 cm. — |
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1 | Guaspari, John The customer connection : quality for the rest of us / John Guaspari . — New York : AMACOM, [1988]. — XV, 223 p. ; 24 cm. — |