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	1		Brown, Stanley A. Customer relationship management : a strategic imperative in the world of e-business / Stanley A. Brown . — Toronto : John Wiley & Sons Canada, [2000]. — 345 p. : fig. ; 24 cm. —
	2		Brown, Stanley A. Total quality service : how organizations use it to create a competitive advantage / Stanley A. Brown . — Ontario : Prentice Hall, 1992. — 258 p. ; 24 cm. —	/var/www/oaistore/imgisbn/0/013923392X.jpg